This time, we're talking phone companies. In particular: Vodafone.
Himself is in the wilds of Scotland. His mobile tariff was due to end, and he was required to call them with his sim number in order to move to a new tariff. So far so easy. He called them, gave the necessary information. The chappy said "I'm just switching you now", and the line went dead. So, I got a call from pissed-off husband (from a payphone - he had 20p) telling me that his sim was now showing 'invalid', and would I please call Vodafone and sort it out.
The first moron I spoke to said she couldn't deal with me as it would be illegal to make any changes to my husband's account without his permission. "But you already have," I said."You didn't have his permission to invalidate his sim." But she wouldn't budge. She needed to speak with him, she said, and him alone, despite the fact that he is currently inhabiting the northern wilds with a non-working phone (and absolutely no inclination to stand in a freezing phone box feeding 20ps into the slot while waiting for someone to put down his cup of tea down long enough to answer the bloody phone.). I suggested telepathy, but she didn't see the funny side. In fact she didn't see my side of it at all, and put the phone down. (Though that might have been because I shouted at her).
The second moron was a bit more helpful. She was quite prepared to act illegally (huh?), but when I read her the number that himself had given me from the back of his sim card, she said it didn't exist, and that she couldn't do anything without the number from his actual sim, the one in his actual phone...
I won't bore you with the rise and fall of my temper (mostly rising) over the following hour, only to say that that was how long it took for absolutely nothing to happen. Husband is still stranded in the northern wilds without a phone. Fortunately, he is stranded within inches of a bar populated by rather a lot of our mates (and he's not actually stranded). I told him he can deal with it.
PlusNet has entered my consciousness by trying to charge me a cancellation fee for cancelling a service I reckon they didn't provide: 48kps anyone? Call that broadband? I don't.
Watch this space...